Remote family doctor consultations for "Lietuvos draudimas" clients

Register

How does it work?

 

Expenses incurred for remote consultations will be reimbursed according to the terms of your health insurance contract. All you need to do is fill in a reimbursement request in the “Lietuvos draudimas” mobile app or self-service portal at www.savasld.lt

Doctors

Frequently asked questions

Most common illnesses or health concerns can be addressed remotely just as effectively and qualitatively as during an in-person visit.

You can register for a remote family doctor consultation:

  • if you have health-related disorders, complaints, or acute illnesses (e.g., sore throat, cold, fever, dizziness, or weakness, urinary tract infection, etc.);
  • for non-urgent medical issues that do not require physical examination;
  • if you feel unwell while traveling abroad;
  • for prescribing medication, issuing, or extending an e-prescription;
  • to avoid potential exposure to additional viruses or infectious diseases (especially during seasonal epidemics or pandemics);
  • if your condition makes it difficult to physically visit a medical institution.

Yes. . If you register for a consultation due to a health issue, the expenses incurred for remote consultations will be reimbursed from the limit of the „Telesante nuotolinė konsultacija / kitos paslaugos“ (“Telesante Remote Consultation / Other services”) service group.

IMPORTANT: From the “Telesante Remote Consultation/Other Services” (insured risk K in Health T&C) limit, only remote family doctor consultations are covered under health insurance. During these consultations, medications may be prescribed (e-prescription issuance and renewal), referrals to other medical specialists may be issued, as well as referrals for tests. Please note that expenses for prescribed medicines, consultations with other medical specialists, or prescribed tests (e.g., blood tests), depending on the terms of your policy, may be covered under other health insurance service limits:

  • from the “Outpatient treatment” or “Additional Medical Services” limits – consultations with other medical specialists and prescribed tests;
  • from the “Medicines and medical aids” or “Additional Medical Services” limits – expenses for prescribed medicines and medical devices.
If your health insurance policy includes the “Services without a doctor’s referral, prevention” group and its limit is sufficient (unused), you can register for a remote family doctor consultation for preventive purposes (i.e., without a specific health issue or complaint).Such preventive consultations will be reimbursed from the “Services without a doctor’s referral, prevention” group limit. When submitting a reimbursement request, mark the “Services without a doctor’s referral, prevention” group and enter the incurred expenses in the designated field.If the “Services without a doctor’s referral, prevention” group is not included in your health insurance policy, preventive remote consultations will not be reimbursed.

The decision to issue a sick leave certificate is made by the doctor providing the remote consultation, who evaluates the patient’s overall condition and situation. Based on the cases regulated by the orders of the Minister of Health of the Republic of Lithuania (e.g., in cases of acute upper respiratory tract diseases such as influenza, Covid, or common cold), the doctor decides either to issue the sick leave certificate or to refer the patient for an in-person consultation at the healthcare institution of the patient’s choice.

 

Yes. During a remote consultation, medications can be prescribed by issuing a new e-prescription or extending an existing one. E-prescriptions cannot be issued remotely for psychotropic, narcotic analgesics, benzodiazepines, brand-name drugs, reimbursed drugs, and any medication that cannot be prescribed according to the Ministry of Health’s guidelines. The e-prescription issued during a remote consultation is placed in the patient’s e-health account. The prescribed e-prescription will also be visible to the pharmacist when the patient presents their ID at the pharmacy.

All insured individuals (both private and employer-covered) first pay for the services out of their own pocket. Then, within 30 calendar days, they need to submit a reimbursement request for the expenses. This can be easily and conveniently done:

  • In the “Lietuvos draudimas” mobile app. Instructions on how to download the app can be found here;
  • In the “Lietuvos draudimas” self-service portal at savasld.lt. Once logged in, you can find the request form under My Claims -> Register Claim -> Claim Type -> Health Insurance Expense Reimbursement;
  • On the “Lietuvos draudimas” website.

If you register for a consultation due to a health issue, the expenses incurred for remote consultations will be reimbursed from the limit of the „Telesante nuotolinė konsultacija / kitos paslaugos“ (“Telesante Remote Consultation / Other services”) service group.

IMPORTANT: From the “Telesante Remote Consultation/Other Services” (insured risk K in Health T&C) limit, only remote family doctor consultations are covered under health insurance. During these consultations, medications may be prescribed (e-prescription issuance and renewal), referrals to other medical specialists may be issued, as well as referrals for tests. Please note that expenses for prescribed medicines, consultations with other medical specialists, or prescribed tests (e.g., blood tests), depending on the terms of your policy, may be covered under other health insurance service limits:

  • from the “Outpatient treatment” or “Additional Medical Services” limits – consultations with other medical specialists and prescribed tests;
  • from the “Medicines and medical aids” or “Additional Medical Services” limits – expenses for prescribed medicines and medical devices.

ATTENTION! when submitting the request, you must attach the following documents:

  • An invoice in the name of the insured (your name), which will be sent to your specified email address after the remote consultation, no later than the evening of the same day;
  • A bank transfer statement confirming that the remote consultation has been paid for;
  • Medical documents – it is sufficient to attach a screenshot of the received doctor’s consultation record(s) from your e-health account (the institution’s name, your first and last name, the reason for the visit, the diagnosed condition, and prescribed treatment must be visible).

No, this option is not available at the moment. When ordering this service, first pay out of your own pocket, and once the consultation has occurred, submit a reimbursement request. This can be easily and conveniently done:

  • In the “Lietuvos draudimas” mobile app. Instructions on how to download the app can be found here;
  • In the “Lietuvos draudimas” self-service portal at savasld.lt. Once logged in, you can find the request form under My Claims -> Register Claim -> Claim Type -> Health Insurance Expense Reimbursement;
  • On the “Lietuvos draudimas” website.

If you register for a consultation due to a health issue, the expenses incurred for remote consultations will be reimbursed from the limit of the „Telesante nuotolinė konsultacija / kitos paslaugos“ (“Telesante Remote Consultation / Other services”) service group

IMPORTANT: From the “Telesante Remote Consultation/Other Services” (insured risk K in Health T&C) limit, only remote family doctor consultations are covered under health insurance. During these consultations, medications may be prescribed (e-prescription issuance and renewal), referrals to other medical specialists may be issued, as well as referrals for tests. Please note that expenses for prescribed medicines, consultations with other medical specialists, or prescribed tests (e.g., blood tests), depending on the terms of your policy, may be covered under other health insurance service limits:

  • from the “Outpatient treatment” or “Additional Medical Services” limits – consultations with other medical specialists and prescribed tests;
  • from the “Medicines and medical aids” or “Additional Medical Services” limits – expenses for prescribed medicines and medical devices.

You can register a request for reimbursement of expenses for remote family doctor consultations in the following ways:

  • Submit the request via the “Lietuvos draudimas” mobile app. Instructions on how to download the app can be found here;
  • Submit the request in the “Lietuvos draudimas” self-service portal at savasld.lt. Once logged in, you can find the reimbursement form under My Claims -> Register Claim -> Claim Type -> Health Insurance Expense Reimbursement;
  • You can also fill out and submit the reimbursement request on the “Lietuvos draudimas” website.

If you register for a consultation due to a health issue, the expenses incurred for remote consultations will be reimbursed from the limit of the „Telesante nuotolinė konsultacija / kitos paslaugos“ (“Telesante Remote Consultation / Other services”) service group

IMPORTANT: From the “Telesante Remote Consultation/Other Services” (insured risk K in Health T&C) limit, only remote family doctor consultations are covered under health insurance. During these consultations, medications may be prescribed (e-prescription issuance and renewal), referrals to other medical specialists may be issued, as well as referrals for tests. Please note that expenses for prescribed medicines, consultations with other medical specialists, or prescribed tests (e.g., blood tests), depending on the terms of your policy, may be covered under other health insurance service limits:

  • from the “Outpatient treatment” or “Additional Medical Services” limits – consultations with other medical specialists and prescribed tests;
  • from the “Medicines and medical aids” or “Additional Medical Services” limits – expenses for prescribed medicines and medical devices.

ATTENTION! when submitting the request, you must attach the following documents:

  • An invoice in the name of the insured (your name), which will be sent to your specified email address after the remote consultation, no later than the evening of the same day;
  • A bank transfer statement confirming that the remote consultation has been paid for;
  • Medical documents – it is sufficient to attach a screenshot of the received doctor’s consultation record(s) from your e-health account (the institution’s name, your first and last name, the reason for the visit, the diagnosed condition, and prescribed treatment must be visible).

The insurance payment will be made no later than 15 calendar days from the date of submission of all required documents.

From the “Telesante remote consultation/other services” (insured risk K in Health T&C) limit, only Telesante remote family doctor consultations are covered. During these consultations, medications may be prescribed (e-prescription issuance and renewal), referrals to other medical specialists may be issued, as well as referrals for tests. Other services, such as blood tests, which are not part of the remote consultation, may be covered under other health insurance policy limits, depending on the contract terms:

  • from the “Outpatient treatment” or “Additional Medical Services” limit – consultations with other medical specialists and prescribed tests;
  • from the “Medicines and medical aids” or “Additional Medical Services” limits – expenses for prescribed medicines and medical devices.